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Customer Service Support Updates



We are very excited to announce that we’ve restructured our Customer Service Team. Our goal is to provide you with the best customer service experience possible!

Remember to EMAIL US your questions: support@childsave.com.
You can also call our Customer Service Line at 1-800-409-4600 from 10am-5pm EST.

Helpful Reminders:
If you want to update your child’s information and have never done this before, please fill out this form:
http://childsave.com/update

If you want to update your child’s photo only, please fill out this form: http://childsave.com/updatephoto

Please note: This year we will not be issuing any more cards. We have launched an iPhone/Android Child Save App that lets you manage your account and your child(ren)’s photos so that you can easily update everything anytime! Our app roll-out will be happening this Spring-Summer. We will keep you updated!

Thank you!


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Comments

  • 23 days ago   /   Reply

    Do not use this program. They are a ripoff and do not allow you to speak with anyone to answer your questions

  • 16 days ago   /   ReplyJennifer Scott

    I have been trying to communicate with this company since I have been charged for a service TWICE since I canceled
    Please refund my money immediately before I post to better business bureau….which I see is already full of comments of people having the same issue!

  • 3 days ago   /   ReplyBarbara baldock

    You stole my money on may 29 and you said that it will be returned…haven’t seen the money back on my credit card and haven’t heard from you in a month!!!! Give me back my money!!!!

  • 24 days ago   /   ReplyAlana

    I have told you to cancel THREE YEARS IN A ROW and you charged me twice this year. Give me my money back and cancel my subscription!

  • 21 days ago   /   ReplyTracy

    I was charged twice. Told I would get a email transfer and he would send the app to me to update my girls info. Something dont seem right. I have paid them faithfully for yrs now.
    Getting my money back would be good. I’m a single mom n every dollar counts!

  • 20 days ago   /   ReplyCrystal Nodelman

    I have cancelled with you guys and you have taken money out of my account twice 69.95 in one day . I would like all my money back or I am going to credit Bureau as soon as possible. This is not right just to take out my money when ever you feel you can I haven’t even received anything from you guys in years not even to update so I cancelled.

  • 20 days ago   /   ReplyNina Badger

    They took my money last year and I called, emailed but got no response back to cancell. The money came out again this year at the end of May and once again I have been calling hundreds of times and emailed at least once a week but have not received a response back. This is stealing, this business is a bunch of thieves and lies. This guy uses every excuse known to man to not to give your money back that he stole. I hope karma catches up to this thief!!!!!!! People please stop signing up with this scum bag and thief!!!

  • 20 days ago   /   ReplyNina Badger

    They took my money last year and I called, emailed but got no response back to cancell. The money came out again this year at the end of May and once again I have been calling hundreds of times and emailed at least once a week but have not received a response back. This is stealing, this business is a bunch of thieves and lies. This guy uses every excuse known to man to not to give your money back that he stole. I hope karma catches up to this thief!!!!!!! People please stop signing up with this scum bag and thief!!!

  • 20 days ago   /   Reply

    This organization is a bunch of thiefs and scum bags. There is absolutely nothing anyone can do about this thief. The only way to get out of this to cancell your credit card completely.

  • 19 days ago   /   Replycrystall

    they did this to me! i have emailed and called them numerous times and i have reported them to bbb and they lied and said that they tried to contact me numerous times and they never have they have taken money from me twice even after i put a stop payment on them twice through my bank !

  • 9 days ago   /   ReplyBen Pinto

    Cancelled with them 10 years ago and I just noticed a charge of 69.95 from them twice and I only had one child registered. Who knows how many times I have been charged in the last decade without my knowledge. Called them and no answer and no reply to voicemail that I left. My wife got through to someone and his reply to her was I don’t get paid enough to deal with your problems and she was actually very nice to him

  • 20 days ago   /   Reply

    Take the cancer’s to w5

  • 20 days ago   /   Reply

    Take these concerns to W5. I’m sure they would love to hear about all the problems to exploit these guys.

  • 20 days ago   /   Reply

    Take the cancer’s to w5.

  • 20 days ago   /   Reply

    Contact W5 about these concerns. Sure they would love to help a whole bunch of people by exploiting these guys on our behalf if everybody wrote to W5 about it take it higher make them own up to their mistakes that they’ve been making on our dime.

  • 20 days ago   /   Reply

    Take to w5 I will be

  • 18 days ago   /   ReplyMark Hartigan

    It’s sad to see I’m not the only one this has been happening too, I cancel three years ago and still charged twice in September. I called my credit card company and they are disputing it as well. He’s guys are so shady. They are definitely hoping we would not notice the charges on our credit card. Just imagine how many people are not noticing on their credit card.

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