Frequently Asked Questions (FAQ)
Q: At what age would you suggest registering my child?
A: Many of our families register in their final term of pregnancy. Recent articles suggest small children; then girls 12-19 years of age are in a higher risk category.
Q: Is registering online for Child Save Service the only option?
A: Child Save Canada provides several options. You may register online by clicking here (the process is easy – just use your credit card OR you can use PayPal and pay with your credit/debit card). You may register in person at one of our authorized registration booths which may be visiting a local mall, school or hospitals. Child Save Canada will be at well over 100 special events across the country this year alone. It is not necessary for your child to be there in person. Furthermore, our toll-free number 1-800-409-4600 allows parents the convenience of registering by phone in only a few minutes. You will be asked to submit recent photographs and provide all the appropriate financial information at such time.
Q: How to cancel my subscription?
A: You can cancel your subscription anytime by getting in touch with us via our contact form here (choose “subscription cancellation” in the subject line) or by calling our toll-free number at 1-800-409-4600 and talking to one of our agents.
Q: Is your website secure?
A: Yes, we use the highest encryption service and our SSL certificate is valid and up-to-date. Your sensitive information is protected!
Q: If we should move to another city/house/etc. or need to change any information on our child’s emergency profile, what do we do?
A: You can easily update your information online here by filling out “Update Your Child’s Information” form. Alternatively, we invite you to contact us 365 days a year during normal business hours by calling our toll-free line 1-800-409-4600 or email firstname.lastname@example.org, so that we may update your file at no additional charge.
Q: If we should have an addition to our family, what do we need to do?
A: Easy, just fill out “Update Your Child’s Information” form here. There will be no additional charge to your family plan with our compliments and best wishes.
Q: If I want to update only my child’s photo as my child is older now, what do we need to do?
A: Easy, just fill out “Update Your Child’s Photo” form here.
Q: Does that mean that if I have another baby, I can add this baby to my existing profile free of charge?
A: Correct! We do not charge for additional family members. Our yearly price is per family, and that means all children in your household.
Q: How often does one go about updating our children’s profile?
A: Parents with infants are asked to provide new photos every 5-6 months. You can update your child’s photo yearly (we will email you a reminder).
Q: Where do you recommend we place the safety stickers?
A: We ask all of our families to place these stickers on the outside of articles such as strollers, car seats backpacks etc. It is also suggested that a sticker should be placed on the home telephone, cell phones and one to each babysitter and grandparent. These codes labels provide for immediate identification in the event of an unforeseen emergency. Once again we hope no one should ever need to use them. At the very least they allow us to recover articles that may have simply been forgotten or lost
Q: What else should I know about Child Save Canada?
A: We believe that our service can one day save your child’s life. Child Save Canada emergency service saves you critical time that could be spent on looking for your child. Our dedicated team will be there for you in the recovery of your lost or missing child and give you important tips that could help you recover your child. A missing or injured child is every parent’s worst nightmare. If your child does go missing and not found promptly, we also offer a production of missing child posters free of charge and the rewards up to $10,000 to anyone who can help locate your missing child.
Q: Where is your main office located?
A: Our office is located here 18-2078 Lawrence Ave E, Scarborough, ON M1R 2Z5, Canada.